www.DennisRosen.com. “Sales and service improvements to boost your bottom line – Served Up With Humor.” With his academic and industry background, Dr. Dennis Rosen offers unique WinFluence® techniques to improve customer perception and sale effectiveness. His entertaining style keeps participants involved while learning. Dennis is author of the book, “Create Devoted Customers.” His presentations included, “Customer WinFluence® Secrets for Service Improvement,” “The Mental-Rental(TM) Sales Process,” “How to Get Others to Do What You Want” and more. Keynotes provide an overview. Half- and full-day sessions are adapted to your needs. For more information or to book “The WinFluence® Expert,” visit www.DennisRosen.com.